Professional Development
From consulting and strategy development to implementation and support, our comprehensive services can help your business thrive.
Criticially Thinking
As insurance professionals you will, at times, wear multiple hats. We have to investigate prospects, identify risk exposures, compare coverages and build a portfolio that best suits the client. To do this best, we need critical thinking skills.
Introduction to Active Listening
It's not what we say, it's how we choose to say it that matters. What are your clients telling you that you are not truly hearing. Learn skills to be adept at active listening and achieve better communication with your clients.
Resolve Conflict
Being able to think through a dilemma goes a long way in navigating the insurance industry. You will need these skills at each step, from the sale, throughout the service process and during a claims process.
Customer Service Superstar
Whether you are a licensed agent or not, you provide customer service to the insurance industry if you work in insurance. What skills can help you stand out to your coworkers, clients, leaders and others? In this class we look at the little interactions that seem to often matter most.
Navigate Negativity in the Workforce
Whether it's a coworker or a client, negativity from someone can bring everyone else down. You have to handle these situations carefully because doing the wrong thing can often make the situation worse.
Bossing like a Leader
Not all bosses are leaders. Not all leaders are bosses. What does it take to be a good leader? In this class, you learn the important traits you need to focus on to lead with success and we'll talk about ways to turn them into a habit and make them sincere.